Privacy Policy
Introduction
Exotic Auto Services (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
This Privacy Policy applies only to information collected through the Exotic Auto Services website and any communication initiated through our online contact forms, live chat, or email. It does not apply to third-party websites or services that may be linked from our website.
By using our website or submitting your information through our contact forms or live chat, you agree to the practices described in this Privacy Policy.
Information We Collect
At Exotic Auto Services, we only collect the personal information necessary to respond to your enquiries and provide our automotive services. We believe in collecting only the minimum amount of information required to deliver a smooth customer experience. The information you share with us is provided voluntarily and is handled responsibly in accordance with this Privacy Policy.
The information we may collect includes:
- Full Name
- Email Address
- Mobile Number
We do not collect payment information, government-issued identification numbers, financial details, or other sensitive personal information through our website.
Information We Do Not Collect
We are committed to collecting only the information necessary to respond to your enquiries and provide our services. We do not intentionally collect unnecessary or sensitive personal information through our website. Our online forms are designed to request only the details required for customer communication and service enquiries.
We do not knowingly collect:
- Payment or credit card information
- Government-issued identification numbers
- Bank account information
- Health or medical information
- Sensitive personal information unless required by applicable law
If sensitive information is submitted
How We Collect Your Information
We collect personal information only when you choose to communicate with us through our website or other available contact methods. The information you provide helps us understand your service requirements and respond efficiently. We do not gather personal information without your knowledge or permission.
Your information may be collected when you:
- Submit a Request Service Estimate form
- Start a conversation through the website live chat
- Contact us via email
- Communicate with our customer support team
Providing your information is entirely voluntary. However, if you choose not to provide the requested details, we may be unable to respond to your enquiry or provide the requested services.
We encourage you to provide accurate and up-to-date information when contacting us. If your contact details change, you may notify us so we can update our records and continue communicating with you effectively.
Why We Collect Your Information
The information you provide enables us to deliver timely, professional, and efficient customer support. We use your details only for purposes directly related to our automotive services and customer communication. Your personal information is never used for purposes that are inconsistent with this Privacy Policy.
We may use your information to:
- Respond to your enquiries
- Provide service estimates
- Contact you regarding your requested automotive services
- Schedule appointments
- Provide customer support
- Follow up on service requests
- Improve our customer experience
- Maintain internal business records
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Legal Basis for Processing Information
We process personal information only when there is a lawful reason to do so. Our data handling practices are designed to comply with applicable privacy laws and industry standards where relevant. The legal basis for processing may vary depending on how you interact with our website and services.
Where applicable, we process your personal information based on one or more of the following legal grounds:
- Your consent when submitting forms
- Our legitimate business interests in responding to customer enquiries
- Compliance with applicable legal obligations
- Performance of a service requested by you
How We Protect Your Information
Protecting your personal information is an important part of our business operations. We implement reasonable administrative, technical, and organisational safeguards to reduce the risk of unauthorised access, misuse, loss, or disclosure.
Our website uses secure technologies to help protect information transmitted through our contact forms and live chat. Access to customer information is limited to authorised personnel who require it to perform their responsibilities.
Our security measures may include:
- Secure website technologies, including HTTPS encryption (TLS/SSL) where applicable
- Restricted access to customer information
- Internal access controls
- Regular security monitoring
- Internal confidentiality procedures
While we make every reasonable effort to safeguard your personal information, no method of transmitting or storing data electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Information Sharing
We respect your privacy and do not disclose your personal information unnecessarily. Information is shared only when required to support our business operations or comply with legal obligations. Whenever information is shared, we take reasonable steps to ensure appropriate confidentiality measures are maintained.
Your information may only be shared when necessary:
- With trusted service providers assisting our business operations
- When required by applicable laws or legal authorities
- To protect our legal rights or investigate fraudulent activity
- During business restructuring where legally permitted
All third parties are expected to maintain appropriate confidentiality and security standards when handling your information.
Data Retention
We retain personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy. The retention period may vary depending on legal, operational, and business requirements. Once your information is no longer required, we take appropriate steps to remove or anonymise it securely.
Your personal information may be retained to:
- Respond to your enquiry
- Deliver requested services
- Meet legal or regulatory obligations
- Resolve disputes
- Maintain business records
When retention is no longer necessary, personal information is securely deleted or anonymised where appropriate.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website performance and enhance your browsing experience. These technologies help us better understand how visitors interact with our website without identifying individuals unless they voluntarily provide information. You can manage your cookie preferences through your browser settings at any time.
Cookies may help us:
- Remember your website preferences
- Improve website performance
- Analyse visitor traffic and website usage
- Enhance website functionality
- Support website security
- Improve your overall browsing experience
Most modern web browsers allow you to accept, reject, or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Third-Party Services
To improve the functionality of our website and customer support services, we may use carefully selected third-party service providers. These providers may assist with services such as live chat, website analytics, hosting, or communication tools. We work with providers that are expected to maintain appropriate privacy and security standards.
While we carefully select third-party providers, their services operate under their own privacy policies and terms of use. We encourage you to review the privacy policies of any third-party platforms you interact with through our website.
Third-party services may include:
- Live chat platforms
- Website analytics tools
- Website hosting providers
- Customer communication services
We encourage users to review the privacy policies of any third-party services they may interact with through our website.
Your Privacy Rights
We believe that individuals should have reasonable control over their personal information. Depending on your country of residence and applicable privacy laws, you may have certain rights regarding the information we hold about you. We will make reasonable efforts to respond to valid requests within the timeframes required by applicable laws.
You may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing activities
- Withdraw consent where processing relies on consent
- Object to certain processing activities where permitted by law
To exercise any of these rights, please contact us using the contact information provided below.
Children’s Privacy
Our website and services are intended for adults seeking automotive repair and maintenance services. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that information has been submitted by a child without appropriate consent, we will take reasonable steps to remove that information from our records.
If you believe a child has provided us with personal information, please contact us so we can investigate and take appropriate action.
International Data Transfers
Depending on the technologies and service providers used to operate our website, your personal information may be processed or stored in locations outside your country of residence. Whenever such transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented. Our goal is to maintain a level of protection consistent with applicable privacy laws.
We work with trusted service providers that are expected to handle personal information responsibly and securely.
Links to Third-Party Websites
For your convenience, our website may contain links to third-party websites, applications, or online resources. These external websites operate independently and are not controlled by Exotic Auto Services. We are not responsible for their privacy practices, security measures, or content.
We recommend reviewing the privacy policies of any third-party websites before providing personal information.
Changes to This Privacy Policy
Privacy laws, business practices, and website technologies may change over time. As a result, we may update this Privacy Policy periodically to ensure it remains accurate and reflects our current practices. We encourage visitors to review this page regularly to stay informed about how we protect personal information.
Any changes will become effective once the updated Privacy Policy is published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please visit our contact us page. We are committed to addressing privacy-related enquiries in a timely and professional manner and will make reasonable efforts to respond as soon as possible.
Consent
By accessing and using the Exotic Auto Services website, you acknowledge that you have read and understood this Privacy Policy. By voluntarily submitting your personal information through our website, contact forms, live chat, or email communications, you consent to the collection, use, storage, and protection of your information as described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue using the website and refrain from submitting personal information through its available communication channels.