Terms and Conditions
Introduction
Welcome to Exotic Auto Services. These Terms and Conditions govern your access to and use of our website and any enquiries, communications, or service requests submitted through it. By accessing or using this website, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue using the website.
About Exotic Auto Services
Exotic Auto Services is an independent automotive workshop providing vehicle maintenance, diagnostics, repair, detailing, and related automotive services. The information presented on this website is intended to help customers learn about our services and submit service enquiries. While we strive to keep all information accurate and up to date, service availability may vary based on operational requirements.
Acceptance of Terms
By using this website, submitting an enquiry, requesting a quotation, or contacting us through any online communication channel, you agree to these Terms and Conditions. Your continued use of the website after any updates to these terms also constitutes your acceptance of the revised version.
Website Use
Our website is intended to provide information about our services and allow customers to contact us regarding automotive repairs and maintenance. You agree to use the website responsibly and only for lawful purposes. Any misuse of the website that interferes with its normal operation or compromises its security is strictly prohibited.
When using our website, you agree not to:
- Provide false or misleading information
- Attempt to gain unauthorised access to the website or its systems
- Upload malicious software, viruses, or harmful code
- Copy, reproduce, or distribute website content without permission
- Use the website for unlawful or fraudulent purposes
Service Enquiries and Appointments
Submitting an enquiry or requesting a service estimate through our website does not create a binding agreement or guarantee an appointment. All enquiries are subject to review, service availability, and confirmation by Exotic Auto Services. Appointment dates and times will only be confirmed after direct communication with our team.
Appointment Cancellation and Rescheduling
We understand that circumstances may change and appointments may need to be rescheduled or cancelled. We encourage customers to notify Exotic Auto Services as early as reasonably possible if they are unable to attend a scheduled appointment. Appointment availability for rescheduled bookings may vary depending on our workshop schedule and service demand.
Service Estimates
Any quotations, estimates, or pricing information provided through our website, email, or other communication channels are offered for informational purposes only. Final pricing may vary depending on vehicle condition, inspection findings, labour requirements, replacement parts, and any additional services authorised by the customer before work begins.
Payment
Payment for completed services is due upon completion of the agreed work unless otherwise confirmed in writing by Exotic Auto Services. The payment methods accepted will be communicated at the time of service. Any outstanding balances must be settled before the vehicle is released unless alternative arrangements have been approved.
Customer Responsibilities
Customers play an important role in ensuring accurate service recommendations. You agree to provide truthful and complete information about your vehicle and service requirements. Failure to provide accurate information may affect the quality of our recommendations or the estimated cost of repairs.
Customers are responsible for:
- Providing accurate contact information
- Supplying correct vehicle details where applicable
- Informing us of any known vehicle issues
- Responding promptly to requests for additional information
- Authorising repairs before work begins where required
Customer Property
While we take reasonable care of every vehicle entrusted to us, customers are responsible for removing cash, valuables, electronic devices, documents, and other personal belongings before leaving their vehicle for service. Exotic Auto Services is not responsible for the loss of or damage to personal items left inside the vehicle, except where required by applicable law.
Vehicle Compliance
Customers are responsible for ensuring that their vehicles comply with all applicable laws and regulations, including valid registration, insurance, and any other legal requirements necessary for lawful operation. Exotic Auto Services reserves the right to refuse or discontinue services where providing those services would conflict with applicable laws, safety requirements, or workshop policies.
Intellectual Property
All content available on this website, including text, graphics, images, logos, icons, designs, and other materials, is the property of Exotic Auto Services or its content providers unless otherwise stated. This content is protected by applicable intellectual property laws and may not be copied, reproduced, modified, distributed, or used without prior written permission.
Website Availability
We make reasonable efforts to ensure that our website remains accessible and operates efficiently. However, uninterrupted availability cannot be guaranteed. The website may occasionally become unavailable due to maintenance, technical issues, software updates, or circumstances beyond our reasonable control.
Third-Party Links
Our website may include links to third-party websites for informational or convenience purposes. These external websites operate independently of Exotic Auto Services, and we do not control or endorse their content, services, or privacy practices. Visiting third-party websites is at your own discretion and subject to their respective terms and policies.
Disclaimer
The information provided on this website is intended for general informational purposes only. Although we make reasonable efforts to ensure the accuracy and reliability of the information presented, we do not guarantee that all content will always be complete, current, or error-free. Customers should contact us directly for the most up-to-date information regarding our services.
Nothing contained on this website should be interpreted as professional mechanical advice without an inspection of your vehicle.
Limitation of Liability
To the maximum extent permitted by applicable law, Exotic Auto Services shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or inability to use, this website. This includes any losses resulting from website interruptions, technical errors, inaccuracies, or reliance on information published on the website.
Nothing in these Terms and Conditions excludes liability where such exclusion is prohibited by applicable law.
Force Majeure
Exotic Auto Services shall not be held responsible for any delay, interruption, or failure to perform its services where such delay or failure results from events beyond our reasonable control. These events may include, but are not limited to, natural disasters, severe weather, fire, government actions, labour disputes, power outages, supply chain disruptions, pandemics, or other unforeseen circumstances. We will make reasonable efforts to resume normal operations as soon as practicable.
Feedback and Complaints
We value customer feedback and continuously strive to improve the quality of our services and customer experience. If you have any questions, concerns, or complaints regarding our services or your experience with our website, we encourage you to contact us using the details provided on this website. We will make reasonable efforts to review and respond to all enquiries promptly and professionally.
Right to Refuse Service
Exotic Auto Services reserves the right to refuse, suspend, or discontinue services where reasonably necessary. This may include situations involving unsafe vehicle conditions, abusive or inappropriate behaviour, fraudulent activity, unlawful requests, failure to comply with these Terms and Conditions, or any circumstance that may compromise the safety of our staff, customers, or business operations.
Vehicle Pickup and Delivery
Where pickup and delivery services are offered, customers are responsible for ensuring that the vehicle is legally accessible and that accurate collection and delivery information is provided. Service availability may vary depending on location, scheduling, and operational requirements.
Privacy
Your use of this website is also governed by our Privacy Policy. By using this website, you acknowledge that any personal information submitted through our contact forms, live chat, or email communications will be handled in accordance with our Privacy Policy.
Changes to These Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time to reflect changes in our business practices, legal requirements, or website functionality. Updated versions will be published on this page together with the revised “Last Updated” date. Continued use of the website after any updates constitutes acceptance of the revised Terms and Conditions.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts within the United Arab Emirates, unless otherwise required by applicable law.
Contact Us
If you have any questions regarding these Terms and Conditions or the use of our website, please visit our contact us page. We will make reasonable efforts to respond to your enquiry as promptly as possible.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Exotic Auto Services regarding your use of the website. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.